Shipping policy
Shipping is charged to the customer, according to the following methods:
Shipping rates
Shipping charges for your order will be calculated and displayed at checkout. Shipping rates shall be the following:
- € 20.00 for purchases until € 2.999,00
- Free with purchases over € 3.000,00
Order fulfillment and Shipment processing time
Orders are processed from Monday to Friday from 9:00 to 17:00. They are processed within 48 hours of receipt of the order and shipped after the check of the received payments. Orders placed during the sales or promotion period may be slowed down. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we may contact you via email or telephone. Delivery delays can occasionally occur
Shipment confirmation and order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours
Customs, duties, and taxes
Ciro Paone Spa-Kiton is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Ciro Paone Spa-Kiton is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our Customer care team directly in order to follow the procedure to file a claim. Please save all packaging material and damaged goods before filing a claim.
Delivery of the Order
Upon delivery of the package, customers are requested to carefully inspect it before confirming the delivery of the order with their signature. The goods become property of the customer with the affixing of the signature.